Privacy Policy

Webb Warren Agency (“we,” “us,” or “our”) is a web design studio based in Upper Marlboro, MD, serving small businesses in Prince George's County, Northern Virginia, and Washington DC. Our website is webbwarrenagency.com.

Questions about this policy? Email us at info@webbwarrenagency.com or call (240) 521-4557.

We collect information only when you actively provide it to us:

• Contact form submissions — your name, business name, email address, and message when you fill out the form on our site.
• Discovery call requests — information you provide through our Calendly booking link (governed separately by Calendly's Privacy Policy).
• Ari chatbot conversations — messages you send to our AI assistant (Ari) on this website. These conversations are processed to generate responses and may be reviewed by us to improve the service.
• Email correspondence — any emails you send directly to info@webbwarrenagency.com.

We do not use tracking pixels, third-party ad networks, or sell your data to anyone.

• To respond to your inquiry or project request
• To provide a quote or proposal for web design services
• To communicate with you during and after a project
• To improve our services and chatbot responses

We will never send you unsolicited marketing emails. If we send project-related updates, you can ask us to stop at any time.

Our website includes Ari, an AI-powered chat assistant. When you interact with Ari:

• Your messages are sent to our server and processed via an AI language model (currently powered by Anthropic Claude via our API).
• Conversation content may be reviewed by us to ensure quality and improve responses.
• We do not share chatbot conversations with third parties for advertising purposes.
• Ari is not a substitute for direct human advice. For legal, financial, or medical matters, please consult a qualified professional.

We do not sell, rent, or trade your personal information. We may share information with:

• Our service providers — tools we use to run our business (e.g., email delivery, AI APIs, Calendly). These providers are contractually obligated to protect your data.
• Legal requirements — if required by law or to protect our legal rights.

We retain contact form submissions and email correspondence for up to 3 years for business record purposes. Chatbot conversation logs are retained for up to 12 months. You may request deletion of your data at any time by emailing info@webbwarrenagency.com.

Our website uses minimal cookies required for basic site functionality (such as session state). We do not use advertising cookies or cross-site tracking. If we add analytics in the future, this policy will be updated.

You have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data
• Withdraw consent for communications at any time

To exercise any of these rights, contact us at info@webbwarrenagency.com.

Our services are intended for business owners and adults. We do not knowingly collect personal information from anyone under 13 years of age.

We may update this policy from time to time. When we do, we'll update the “Last updated” date at the top. Continued use of our website after changes constitutes acceptance of the updated policy.

Webb Warren Agency
14605 Elm St, PO Box 66
Upper Marlboro, MD 20772
info@webbwarrenagency.com
(240) 521-4557